In much the same way as Triangle is emphatic about its work ethic and its values, as a Company we’re equally clear about our strong belief and adherence to customer care and, in particular, our customer care charter.
Customer Care – Our Mission
"Our customer’s needs are always our first priority"
…and we will achieve this with our Customer Care Charter:
Tackle issues head on and resolve issues creatively and promptly
Recommend the right journey for the customer, one that is in the customer’s interest
Imagine you are the customer and how you would like to be treated
Achieve the outcome that is right for the customer and Triangle
Never use jargon, speak in a language the customer understands
Gain the customers trust and confidence by being honest respectful and courteous
Listen to what our customers are saying and understand what they want
Engage with the customer and invite their feedback
Customers should be treated as Individuals
Approachable, friendly and easy to contact
Responsibility for your actions – put the customer’s interest first
Expertise – display a professional ability and exceed customer’s expectations